Cancellation Policy

Last updated: 19 December, 2022


We want satisfied customers, not hostages. That’s why we make it easy for you to cancel your account directly in all of our apps — no phone calls required, no questions asked.

Account owners can follow these instructions to cancel in-app:

If you’ve paid for TypeEngine, navigate to "Account & Billing" from the account menu (in the left bar of the app and select "Cancel your subscription". You can continue using your account until your paid period expires and your account is automatically cancelled.

Our legal responsibility is to account owners, which means we cannot cancel an account at the request of anyone else. If for whatever reason you no longer know who the account owner is,  We will gladly reach out to any current account owners at the email addresses we have on file.

What happens when you cancel an account?

If you have a paid account, you can cancel your subscription and keep using your account until your paid period expires. Then the account will be automatically cancelled and will become inaccessible. We’ll permanently delete the content in your account from our servers 60 days after cancellation, and from our backups within 90 days. Retrieving content for a single account from a backup isn’t possible, so if you change your mind you’ll need to do it within the first 30 days after cancellation. Content can’t be recovered once it has been permanently deleted. We won’t bill you again once you cancel. We don’t automatically prorate any unused time you may have left but if you haven’t used your account in months or just started a new billing cycle,  for a fair refund. We’ll treat you right.

TypeEngine initiated cancellations

We may cancel accounts if they have been inactive for an extended period:

For trial accounts: 60 days after a trial has expired without being upgraded your account will be cancelled

For frozen accounts: 180 days after being frozen due to billing failures

For free accounts: after 180 days of inactivity

We also retain the right to suspend or terminate accounts for any reason at any time, as outlined in our Terms of Service. In practice, this generally means we will cancel your account without notice if we have evidence that you are using our products to engage in abusive behaviour.

Adapted from the Basecamp open-source policies / CC BY 4.0